Your tickets will be available in the app of the ticket partner you placed your order with: Ticketmaster or Eventim.
To prevent fraud, tickets will not be visible in the app until 24 hours before the event.
As soon as your tickets are ready, you will automatically receive an e-mail from the ticket partner.
Don't have the app yet? Download it now so you'll soon have your tickets to hand:

• Ticketmaster App
  Download from the App Store
  Download on Google Play
• Eventim App
  Download in the App Store
  Download on Google Play

1. Make sure your phone is charged
2. Open the app of your ticket provider (Ticketmaster or Eventim)
3. Set your screen brightness to maximum
4. Have your ID ready
5. Show your barcode at the entrance

Accepted forms of photo ID include: a valid driver’s license (including provisional licenses) or a valid or recently expired passport (as long as the photo clearly matches the holder)
 

The official resale of Ed Sheeran tickets has started. Resale through other channels is strictly prohibited. Therefore, please only use Ticketmaster or Eventim's official resale platform.
Tickets offered elsewhere - online or offline - will result in cancellation of the entire original booking, without refund.

If you want to buy tickets as gifts, you must also be present to give your recipients access to the show.

Tickets are bought by one person, whose name is mentioned on the ticket as the main purchaser. This name must match the identity document checked at the entrance. Only this person and his/her party will be granted entry.

If you want to come with a larger group, it is necessary to place a separate order under a different name of a main buyer.

In is in, out is out. Everything you need is available on the concert grounds, food and drink stands, restrooms, lockers, and much more. Please note that it’s not possible to exit and re-enter the venue with the same ticket.

Persons with disabilities should buy special tickets to use the wheelchair platform. Both the disabled visitor and accompanying person need a disabled ticket to use the platform.

Please note: You can only book these tickets via Ticketmaster from Wednesday 10 July at 9am local time by filling in this form. This is the same time as the general sale.

• Wheelchair platform tickets cost €113 (including service charge) and are limited in number.
• The maximum number of tickets for the wheelchair platform stands at 2 per order. You put the tickets in the name of the person with a disability, not in the name of the accompanying person. You also buy a specific ticket for the wheelchair platform for the accompanying person.

Reservations can only be made if you can prove your disability with a European blue parking card or other official document.

NOT ALLOWED ITEMS

• Large or heavy bags/backpacks
• Own food & drinks
• Drink bottles/flasks (exception: reusable, EMPTY, non-metal drink bottles)
• Glass
• Cans
• Plastic bottles
• Camelbags
• Animals (exception: assistance animals)
• Drugs (including laughing gas cartridges and openers)
• Flags or banners
• Items with discriminatory and/or provocative texts and/or expressions
• Weapons
• Blunt, stabbing, firearm, or impact weapons or other objects that could be used as weapons
• Projectiles or explosives in solid, liquid, or gas form
• Dangerous items including, but not limited to, spray cans or CS gas
• Items that could negatively affect the safety, health, or well-being of visitors
• Sprays, deodorants, or perfumes in large bottles or sprays
• Fireworks
• Pyrotechnic items such as sparklers, etc.
• Laser pointers
• Torches
• Flammable products or materials
• Speakers or sound boxes
• Megaphones, vuvuzelas, or other loud musical instruments
• Umbrellas or parasols
• Professional photo, film, or other recording equipment, tripods, or selfie sticks
• Drones
• Medicines or recreational substances (exception: people who need nutrients or medicines for medical reasons, such as diabetes patients; they must have a medical certificate/medicine passport)
• (Folding) Chairs (exceptions: folding chair with medical certificate, small foldable stool as shown here with a maximum height of 50cm allowed for pregnant women)
• Sticks or walking sticks (exceptions: medical crutches and medical aids)
• Inflatable objects including lazy bags
• Strollers, skateboards, rollerblades, (folding) bicycles

Any other object deemed dangerous by the organization; for example, objects that could be used to disturb public order, endanger crowd safety, and/or cause damage to persons or property
Illegal items will be handed over to the police.

ALLOWED ITEMS

• Light (back)bag or small backpack
• Reusable EMPTY non-metal drink bottles (plastic)
• Assistance animals
• Medicines, food, and liquids necessary due to health conditions with medical certificate or medicine passport
• Folding chair with medical certificate (example)
• Small foldable stool as shown here with a maximum height of 50cm allowed for pregnant women (example)
   

With your first drink, you pay 1 euro environmental contribution for your reusable cup, bottle or can. Take that to the bar when you get a new drink, and you'll get a fresh one without paying again.

Don't feel like lugging it around? Exchange it for an ecotoken at the bar, at an ecoteam or at one of the ecopoints.

Lost it anyway? Then pay 1 euro again with your next drink. At the end of the day, return your cup, bottle or can (or ecotoken) to an ecoteam or an ecopoint.

There is no refund - your contribution ensures that we can wash, reuse or recycle everything neatly. This is how we give the Middle Pond a future as a sustainable party venue.

No, it is not allowed. Don't worry: there are more than enough food and drink stands with something for everyone.

Yes, there are paid lockers available on site! You can already reserve a locker here.

A separate access row is provided at each entrance for visitors with a ticket for persons with reduced mobility.

Specifically on the left-hand side Entrance 2, there is an adapted access for wheelchair users. There are steel plates there for smooth and safe access to the site. All entrances open from 4pm.

There are also two viewing platforms available on the site itself, as well as adapted sanitary facilities.
Access to these facilities requires a specific access ticket for persons with reduced mobility. We do our best to make the site as accessible as possible for everyone, but unfortunately we cannot guarantee that every part of the site is (easily) accessible for people with disabilities or in wheelchairs.

Only with a medical certificate or in case of pregnancy are you allowed to bring a small foldable stool (like the example here) of max 50 cm high.

Mobile phones and small digital cameras are allowed, as long as they do not have interchangeable lenses. Professional photographic and video material is not allowed. It is not allowed to produce and/or distribute (online or offline) professional and/or commercial content at the festival (whether or not through the use of influencers/content creators) without written permission from the festival organisation.

Protect your ears!

Thanks to our partner Alpine, you can enjoy the concert safely and comfortably.

There are mobile Alpine teams on site, so earplugs are always nearby.

Are you breastfeeding and want to pump somewhere? Then you can go to the first aid tent. There is also a small fridge available to store milk. 

The time schedule is subject to change.

Children under the age of 5 are not permitted on the concert grounds. All children aged 16 and under must be accompanied by an adult.